Privacy Policy

Your Digital Hub Limited (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website yourdigitalhub.co.uk (the “Website”) or engage with our services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Important Information and Who We Are
For the purpose of applicable data protection legislation, Your Digital Hub Limited is the Data Controller responsible for your personal data.

Registered Office: Wolverhampton, United Kingdom, WV7 3FA
Email: info@yourdigitalhub.co.uk
Phone: 01902 288159
If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details above.

2. The Data We Collect About You
Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

Identity Data: Includes first name, last name, username, or similar identifier, and job title.
Contact Data: Includes email address, telephone numbers, business address, and billing address.
Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
Usage Data: Includes information about how you use our Website and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
3. How We Collect Your Personal Data
We use different methods to collect data from and about you, including:

Direct Interactions: You may give us your Identity and Contact Data by filling in forms on our Website, subscribing to our services, or corresponding with us by post, phone, email, or otherwise.
Automated Technologies or Interactions: As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our Cookie Policy for further details.
Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources (such as LinkedIn, Companies House, or online business directories).
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you.
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Consent: Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data:
To register you as a new client or prospect.
To process and deliver our services, including managing payments, fees, and charges.
To manage our relationship with you (notifying you about changes to our terms or privacy policy).
To administer and protect our business and this Website (including troubleshooting, data analysis, system maintenance, and hosting).
To use data analytics to improve our Website, services, marketing, and client experiences.
5. Disclosures of Your Personal Data
We may share your personal data with the parties set out below for the purposes set out above:

Service Providers: Third-party service providers acting as processors who provide IT, system administration, CRM hosting, or cloud billing services.
Professional Advisers: Including lawyers, bankers, auditors, and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance, and accounting services.
HM Revenue & Customs (HMRC): Regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers
If we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK (such as the International Data Transfer Agreement or Addendum).
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and the applicable legal requirements.

9. Your Legal Rights
Under data protection laws, you have rights in relation to your personal data. These include the right to:

Request access to your personal data (commonly known as a “data subject access request”).
Request correction of the personal data that we hold about you.
Request erasure of your personal data.
Object to processing of your personal data where we are relying on a legitimate interest.
Request restriction of processing of your personal data.
Request the transfer of your personal data to you or to a third party.
Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of these rights, please contact us at info@yourdigitalhub.co.uk. You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

10. Lodging a Complaint
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.